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FREQUENTLY ASKED QUESTIONS

Where is the studio?

We are right in the heart of Penrith town centre on Angel Lane.

What do I wear?

Please wear comfortable activewear. You’ll definitely be working up a sweat in our classes.

What do I bring?

Please bring water and also your grip non-slip socks for hygiene and to keep our beds as clean as possible please wear socks for for your sessions. It is highly recommended that for safety you wear non-slip socks that have a grip on the soles. Don’t worry, we stock these if you need to purchase them. In colder months, you may wish to layer up.

How long are the classes?

Most classes are 50 minutes (apart from our lunchtime express which is 30 mins). Please arrive 5-10 minutes before your start time and wait downstairs in our waiting area. If you arrive late to class the door may be locked and you’ll be unable to participate.

Where can I park?

There is plenty of disc zone parking nearby which allows you to park for 1 hour. Otherwise, Sainsbury’s is less than a 5-minute walk and allows 3 hours of free parking.

How do I book?

If you've never done Reformer Pilates before then we strongly recommend an induction session before you book onto our class. Then book via our website, the Gymcatch App or get in touch.

What is your cancellation policy?

A full 24 hour cancellation policy is on all classes and sessions. This means a full 24 hours notice is needed for re-credits. NO CASH REFUNDS.

What is your credit policy?

All credits/bundles have an expiration date from the original purchase date. Once these classes have expired they can no longer be used. Please check this expiry date and be sure to use in the timeframe.

Can I use my phone during class?

We know you may wish to bring your phone up to the clouds for a photo or video (don’t forget to tag us on socials we love to see) but once class has started phones need to be stored away and on silent.

How much are classes?

Prices start from £12.50 for our express lunchtime classes. Inductions are £20 and group classes are £25. We have packages for clients who attend regularly.

 We also offer private 2-2-1 sessions for £35pp and 1-2-1 sessions for £50.

See you in the clouds ☁️#InTheCloudClub

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2023 © Cloud Pilates. All Rights Reserved.

Photography: Katherine McMorran Photography

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